Sunday, July 24, 2011

Service Dog Certification & Fakers

As more disabled Americans discover the benefits of using a Service Dog to mitigate their handicaps, it becomes increasingly common to see dog-handler teams in public.  Sadly, this prompts some people to feel more confident erroneously claiming that they have a disability so that they can take their pet dogs into public locations where pets are not allowed.   It also may escalate the numbers of legally disabled individuals who partner with very poorly trained dogs, since, in the USA, there is not government regulated certification program for Service Dogs.
Invisible disabilities, those that are not easy to perceived such as deafness, seizure disorders and psychiatric conditions like Post Traumatic Stress Disorder, are often best mitigated through the use of highly trained dogs.  Who is going to argue with someone who claims she is prone to seizures or that her dog alerts her to another medical condition? 
The Americans With Disabilities Act (ADA) is dedicated to upholding the rights of disabled Americans to negotiate live as effortlessly as possible.  Requiring a disabled person to carry any form of documentation to prove their rights to enter a business, for example, would be contrary to the general concept of the ADA.  So, asking a disabled person to carry their Service Dogs certification papers to gain access to a public business goes against the grain of the ADA’s charter.  After all, we don’t ask drivers to present their license to enter the freeway or to park in a lot.  So, why should a disabled person be required to show proof of their dog’s certification when entering a restaurant?
At the same time, many disabled individuals who utilize a well trained Service Dog are angered when they spot a “faker”.  Many Americans would be equally as distraught if their neighbor, whose drivers license had been suspended, was traveling on the public roads each day with complete disregard of the law.  But, others think that, as long as the dog is well behaved and isn’t doing any harm, it’s not worth worrying about.  And, of course, there are people who feel the same way about their neighbor who is driving to work on a suspected license.  If he isn’t causing any harm, what’s the problem?
The drivers license analogy is not completely applicable to the Service Dog realm, however, because a legitimate disabled person with a properly trained Service Dog cannot acquire a truly legal (as in government controlled) certification.   It’s not an option.  So, while the ADA is protecting the rights of disabled Americans by refusing to add any additional burden to the population it is serving, it also does a disservice by not permitting a disabled person to use such a certification to both prove their status and to demand fakers are identified and prosecuted.
What is the answer?
The benefit of a national certification program is that it offers disabled individuals the opportunity to quickly establish their rights, if they are being questioned, as long as business owners of all types are educated about such a certificate.  However, the detriment is that some business owners may feel it is their right to request the certificate or deny access.  Therefore, if a certification program were implemented, a disabled individual must not be requested to show ID to access a business.  But, if access were denied, the document could be used to establish the individual’s rights.   
If there were due cause to suspect the dog was not a legitimate Service Animal, a business owner could ask to see the certification, but if the handler was not carrying the document and there was no cause to ask the animal to leave (due to bad behavior), the business owner could not deny access.  However, he could perhaps make a report to the police who could then follow up on the dog’s status and take any legal action if the handle truly was a “faker”.
It becomes increasingly more complicated as one begins to think about possible scenarios.  But, there are many good reasons to implement a centralized Service Dog certification program.  However, the numbers do the talking when it comes to the cost of implementing new governmental systems.   More than likely, the cost /benefit analysis would result in a No-Go answer whether it is prudent to implement a national Service Dog certification program at this time.  The cost to create the law and then enforce it needs to be weighed against the value the law will bring to society at large.   While nearly every county in every State has a Department Of Motor Vehicles location where drivers can acquire a license, it may not be feasible to have even one location in some states where disabled individuals can earn their certification for their Service Dog.  Since most people with disabilities are also in very low economic brackets, who will pay for their travel to the certification location?  How will the “testers” be trained and what will that cost?  Are there enough Service Dog teams to warrant creating a certification process at this time? 
 If “fakers” who travel in public with poorly trained dogs are not a big enough liability to public safety, it will be difficult to argue for a national program.  If States do not feel it is necessary to implement road blocks to review the status of every driver’s license, even in areas where droves of illegal immigrants drive poorly maintained and uninsured vehicles on public roads, I seriously doubt that the same government is going to think public safety is in jeopardy because a handful of people are taking their pets to Wal-Mart.  That does not suggest that I am tolerant of people who pretend to be disabled so that they can take Fifi into the grocery store.  But, the reasonable answer, today, is that a national certification program could significantly benefit some disabled people in our country.  It could cause some additional access issues for others.  It may be quite challenging to enforce anti-faker laws.  And, most than likely, a cost/benefit analysis won’t support such a program at this time.
What do you think?

4 comments:

  1. Great post!

    We deal with fakers regularly and they often think that it's perfectly okay to drag Fluffems everywhere.

    You also wrote about many pros and cons of a national certification. National certification is done in many countries like England and Australia. But they are as big and populous as the US.

    If there was a SD national certification office in our county, I would volunteer some time there doing anything I could to help.

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  2. Yes service dog fakers are not cool, however as I own a legit service dog, I would not appreciate having to expose my disability to yet another organization who may put my disability on the form. My disclosure of disability is my right, not a agencies... Now we just have to verify yes we are disabled, yes he/she is a service dog, and what service preformed ie mobility dog.. not specific. I value my privacy and so therefore do not want another organization involved....

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  3. I also have no desire to be required to carry certification (although my dog wears a certification tag from his training program if anyone ever cared to look). Too many people cannot afford program trained dogs (and simply being program trained and certified doesn't guarantee quality anyway) so it would have to be a government certification program which would have all the problems noted in the article. In addition, I agree with Shirley that it would amount to one more violation of my privacy.

    That said, I think there are other ways to deal with the problem of "fakers".
    1.EDUCATION(!) More businesses seem to be becoming aware that they can ask if a person is disabled and if the dog is a service dog and the task/work it performs. This is helpful because it requires the "faker" to actually perjure themselves which might inhibit people who, up until being required claim disability, thought it was no big deal. They also need to be aware that they can ask any dog be removed that is not behaving. Even a disabled person does not have the right to bring a dog into a business that is not well behaved and yet the majority of business owners don't seem to realize this even now.
    2. PENALTIES Some states have penalties (for example California penal code: 365.7.(a) Any person who knowingly and fraudulently represents
    himself or herself, through verbal or written notice, to be the owner or trainer of any canine licensed as, to be qualified as, or
    identified as, a guide, signal, or service dog, as defined in subdivisions (d), (e), and (f) of Section 365.5 and paragraph (6) of subdivision (b) of Section 54.1 of the Civil Code, shall be guilty of a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that fine and imprisonment.

    If ALL state had penalties and businesses knew that they could call the police and the police could issue a ticket (or however that works) I think far fewer people would claim their pets as service dogs. I think it would be rare that a business owner would do this - but the threat would be there. A "faker" would never have the nerve to get belligerent about his/her "service dog" knowing that the police could be called.

    This may cause inconvenience on occasion for legitimate service dog users because we may be asked to prove to a police officer or even a judge that our dog is, in fact, legitimate. This is something I'd be willing to do if it would prevent 9/10 misbehaved pet dogs from being taken where they didn't belong. My dog is always calm and well-behaved and so I am only challenged when a business owner is uneducated or has had a prior bad experience.

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  4. Shirley, in the UK all service dogs are certified to a nationally recognised behavioural and hygiene standard by the organisations that train them. The charity decides whether you are 'disabled enough' to be given one of their animals (you don't pay for them) and vouches to the Department of Health that the animal has met the training standard. They issue you with photo ID with the dog but it doesn't declare your disability anywhere because it's the DOG with the certification, not the handler.

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